Wednesday, February 15, 2006

“Truth is like the sun. You can shut it out for a time, but it ain't goin' away.”

Customer Service...how many people like to be treated as ...:).... (I wont say God as MK Gandhi quoted once)..but I would say as human...I guess we all...and that shows we all are humans and even the people other end are humans too :)

Try not to become a man of success but rather try to become a man of value ~ Albert Einstein

Last weekend ...we planned to go to Red Lobsters - ( a chain of restaurant mainly as the name goes, haslobsters and other sea food. Its one of the best and am sure people who know will always agree with me :)At least I enjoyed when I was in Toronto).

How wonderful it is that nobody need wait a single moment before starting to improve the world. ~ Anne Frank

Anyway to make this story short...we waited there for 20 mints after we were made to sit and nobody bothered to even take the menu order...and it was to the limit when we called one of the server and he was still unable to decide whether to serve us or..not (a lazy attitude).

I won't complain. I just won't come back

That was the last straw on the camel's back and we left the restaurant...!!!

Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Alessandra

The manager felt bad as we were leaving coz I gave him a piece of advise as not to talk about big things on hospitality and service which was right on the customer's face when you enter there..:)..we were offered free service etc... after all this but we didnt feel like giving them the opportunity to serve us even :)

A customer is the most important visitor on our premises. He is not dependant on us – we are dependent on him.

But yesterday, even though being very busy from work front...finishing my last meeting at 7 pm. with the off-site guy in India...we planned to go out for valentine's dinner :)...and since everywhere it was so rush...we planned to go to this Afghani Restaurant!!! The name made me think about naan & kebabs...and I was not so happy ;) but still we went as the review was good about them.

Love is a smoke made with the fume of sighs. ~William Shakespeare

Believe me...its an awesome one!!! The food was good in taste, people were so nice and respectful.....making you feel important and there hospitality was great...:)!

Good service is good business.

When I was leaving...the manager asked.."hope u enjoyed" & I said with a big smile - Yes indeed and the service was excellent...:) this not only made me happy but all the servers too.

Every great business is built on friendship. ~ JC Penney

They all waved when we were leaving...and I think..it is something to be shared :), as now a days where businesses value customer...in the same way there are some who dont feel like doing so!! They think once reached at that appreciation level they think they can stop doing so...but they dont understand to be on that level one needs to keep on improving...'kaizen' :)

“Improvement begins with I.” ~ Arnold H Glasgow

Here I was a happy customer... :)

One of the deep secrets of life is that all that is really worth doingis what we do for others. ~ LEWIS CAROL

17 comments:

Vanathi said...

Nice pic... Seems you enjoyed valentine's day in a good hotel...

Gumnaaaam said...

Ohh myy !!! awesome yaar...u r great in picture selection...
Luv all ur pics.. :)

Customer service is really essential in every bussiness..as truely said by some one

“People who concentrate on giving good service always get more personal satisfaction as well as better business" :)

Bombayite said...

wish you a very happy married life :))

Sujit said...

Really some nice business tips.. !! for future enterpreneurs

Kumar Chetan said...

Keewl
I dont go for all management fundas.
make it simple.
If ur client can do things him or herself he/she will never be ur client.
Keep ur client happy till he/she is reasonable.

Manish said...

hmmmm grt service always enhances the taste of food :)

Nagu said...

True service plays a very important role in hospitality industry.

Hiren said...

Do you really think that all that applies to India.

Dawn....सेहर said...

vanathi: Thnx dear...yes I did had a good time :)
hope u too did had a good one ..cheers

gumnaaaam: hey am glad u did like it ;)...yes u said it...
keep cheering

Bombayite: Thanks dear and let me know when is urs ;)
cheers

Sujit: Yes but these are not only tips...these are from real world...which I showed u
the examples..:) future no one has seen it...but we can build it :)
cheers

Kumar Chetan: Ws that simple ? ..lol cool...as long as we get the msg...
thts important..;)
cheers

Manish: Yes indeed...:)
cheers

Nagu: Now a days its in any industry...u name it :) even your internal customers
look for some real service and not a taken for granted attitude...:)

cheers

Hiren: am surprised you are asking for India...where long back MK Gandhi has taught us
how to treat our customers...similarly dont they say..."atithi devo bhav?"....
Specially with the economic boom India if not practising (which I dont think so), then
they soon will loose there customer...it is applicable globally I would say....why restrict
to a country or a region...:) when we customers are spread out in large numbers globally :)
Welcome to my blog & please do come again ;)

Cheers

MS said...

***the manager asked.."hope u enjoyed" & I said with a big smile - Yes indeed and the service was excellent...:) this not only made me happy but all the servers too.

Wow...such hai ki khushiyaan aur muskaan baantney mein bhi mann ko behad khushi hoti hai :)

Cheers!!
MS

Keshi said...

Service is the most imp element of business...I have pointed that out to many ppl lol!

Im bakk Dawn...huggggggggz!
Keshi.

PuNeEt said...

cool
so we heard the happy customer and sad customer's story :-)

ye service is imp...
bt some people take it fr granted :-)

some nice quotes yet again :-)
Cheers

PS: u seem to be busy... howz u doing :-)

Dawn....सेहर said...

MS: wow...after a long time..but yes u said it right :) we all have been customers and am sure at the other end serving our customers...& when we get that smile of happiness
..it is indeed a reward...no matter which side gets it :)

cheers

keshi: hey...look whos here :)...am so glad...you shouldnt leave for such a long time dear....it leaves behind a deep emptiness....:) am so happy to see u here...words dont have that intensity to express...:) yes feel it ....huggs
muuuuaaaah :)

cheers

puneet: Yes..dear...as the time is approaching things are gettig busier :) lets hope the best for the project...:)

cheers

Keshi said...

awww Dawn that was so sweet! I really didnt know u guys missed me so much...that's a very special feeling...


**it leaves behind a deep emptiness

HUGGGGGGGGGGGGGGZ Dawn ur too sweet! No need to feel sad now, Im here :)


Keshi.

Mirzaghalib said...

”Treat every customer as if they sign your paycheck…because they do.”

”If we don’t take care of our customers, someone else will.”


Just to add what u have said..dont think it was necessary but just to add some spice to ur blog.

medebest said...

liked ur post.keep writing

Dawn....सेहर said...

keshi: Do u know how happy I am dear :)...its a feeling inside that no one is away n I can see u here always :D
hugggzzz n huggggzzz


mirzaghalib: Thanks..for bringing in some spice ;)
cheers

medebest: Thank U dear....& Welcome to my blog and hey pls do come again ;)
cheers

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